Protecting our members’ personal information and using it in a manner consistent with their expectations is a
high priority CUP Federal Credit Union. Therefore, the Board of Directors has adopted the following policy:
Our credit union will collect only the personal information that is necessary to conduct our business. We
will maintain strong security controls to ensure that member information in our files and computers is
protected. Where appropriate, we will use security coding techniques to guard against unauthorized access to
personal records, ensure the accuracy and integrity of communications and transactions, and protect member
We will only share information (1) to administer the products and services we provide, (2) when required to
do so by the government, or (3) when we partner with other businesses to offer a broader array of products
and services such as credit life or disability insurance on loans. Those businesses are required to follow
strict confidentiality requirements.
Our members will always have access to their personal information and the opportunity to make necessary
changes to ensure that our records are complete, current and accurate.
CUP Federal Credit Union is committed to protecting the privacy of its members and other users of this
Website Only Users
You can visit CUP Federal Credit Union’s website without telling us who you are and without revealing any
personal information if you want to read information about our products, services, promotions or too use our
online tools. We may track website only usage non-personal information for the express purpose of tracking
website use in order to improve design, service and/or site navigation tools.
Online Banking Services
Nonpublic personal information may be collected when a credit union member registers to use CUP FCUs secure
online services such as Home Banking. Personal information provided by a user via any of the credit union’s
online services is used only to process the member’s request for service.
CUP Federal Credit Union does not sell or provide any member information to list services, telemarketing
firms, our outside companies for their independent use. Please note that e-mail is NOT a secure method of
contact. You should NEVER provide information that is sensitive or confidential through unsecured e-mail. We
ask that you do not use e-mail to send sensitive information such as your member number, social security
number, or PIN to us. If you have questions concerning your account which would require providing this type
of sensitive personal information, you should contact the credit union by telephone, postal mail or in
IMPORTANT: CUP Federal Credit Union will never communicate with you by phone, text or e-mail to request
important personal information such as a PIN, account number, date of birth, or social security number. You
should never provide confidential information via e-mail or text and you should never click on a link or
attachment unless you initiated communication with us initially.
Third Party Link Notice
CUP Federal Credit Union has provided links to Internet sites maintained by third parties, over which the
credit union has no control. If you follow a link to another website from any of our website pages, you are
leaving our site and we cannot be held responsible for any information that may be gathered at a linked site.
- CUP FCU is not endorsing or guaranteeing the products, information or recommendations provided
- The credit union is not liable for any failure of products or services advertised on those sites
- The linked third party website may be less secure than the credit union’s website
Security is of the upmost importance for CUP Federal Credit Union and its business partners. Our security
efforts are evidenced throughout our infrastructure. Investments have been made for theird party assessments,
virus protection, network scanners, password management, firewalls, encryption, 24/7 intrusion monitoring and
We reserve the right to disclose your personally identifiable information as required by law and when we
believe the disclosure is necessary to protect our rights and/or to comply with judicial proceeding, court
order, or legal process.
CUP Federal Credit Union reserves the right to change or update this policy at any time. If you have any
Notice, please contact us at (801) 374-1170 or (877) 801-1170, or email at firstname.lastname@example.org.